Measure experience across all customer interactions for every location
Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organization around customer insights.
Run surveys for everything you need
Create surveys for customer experience, employee experience, product experience, brand experience, and more.
Turn surveys into a review generator
Use Reputation Builder to make it simple for customers to give their feedback so you can turn every survey into a review.
Gauge customer satisfaction and gather meaningful data
Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.
Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.
Automatically turn responses into tickets
Reputation Builder’s auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.
Distribute surveys through all channels with a single click
Meet your customers where they are. Send surveys via email, SMS and social media in one click.
ROLE BASED ALERTS
Custom alert distribution
Manage customer issues quickly with role-based survey response alerts for different locations and teams.
NATURAL LANGUAGE PROCESSING
Peel back the layers of your survey responses
Athena, Reputation Builder’s intuitive Natural Language Processing (NLP) engine, turns open-ended survey responses into actionable insights so you can identify key drivers of customers happiness and take action to improve customer experience.