Customer Survey Icon

CUSTOMER SURVEYS

Simple and effective customer satisfaction surveys

Effortlessly connect with your customers at any point in their journey by engaging at the right time, in the right channel.
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customer survey icon

REAL-TIME FEEDBACK

Measure experience across all customer interactions for every location

Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organization around customer insights.
Real time alerts

SURVEY TYPES

Run surveys for everything you need

Create surveys for customer experience, employee experience, product experience, brand experience, and more.
Survey types
review generator

REVIEWS

Turn surveys into a review generator

Use Reputation Builder to make it simple for customers to give their feedback so you can turn every survey into a review.

FEEDBACK COLLECTION

Gauge customer satisfaction and gather meaningful data

Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.
Customer feedback collection
Intuitive reporting

CUSTOMER REPORTING

Intuitive reporting

Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.

ISSUE TICKETING

Automatically turn responses into tickets

Reputation Builder’s auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.
Issue ticketing
Survey distribution

SURVEY DISTRIBUTION

Distribute surveys through all channels with a single click

Meet your customers where they are. Send surveys via email, SMS and social media in one click. 

ROLE BASED ALERTS

Custom alert distribution

Manage customer issues quickly with role-based survey response alerts for different locations and teams.
Role based alerts
NATURAL LANGUAGE PROCESSING

NATURAL LANGUAGE PROCESSING

Peel back the layers of your survey responses

Athena, Reputation Builder’s intuitive Natural Language Processing (NLP) engine, turns open-ended survey responses into actionable insights so you can identify key drivers of customers happiness and take action to improve customer experience.

Let Reputation Builder help grow your business

Reputation Builder
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Locations
Reputation Builder East: 145 Bartholomew Road, Middletown, CT 06457 | 505-317-5499
Reputation Builder West: 3642 Vista Grande DR NW, Albuquerque, NM 87129 | 505-317-2055
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