BANK AND CREDIT UNION MARKETING

Bank and Credit Union
marketing that grows your branches

Reputation Builder’s bank and credit union marketing helps customers choose you. Our marketing solutions are your key to more customers, strengthened customer loyalty, and improved customer experience. See how Reputation Builder can help you grow your branches, gain more customers, and enhance your reputation.

Start growing your
financial institution with
Reputation Builder

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BE FOUND BY MORE CUSTOMERS

Accurate listings, more than a good idea

Consistent listings do wonders for your branches–accurate information listings are a must. Reputation Builder ensures your credit unions branch listings (name, address, phone number) are correct across the board. These sites include 50+ global partners, including Google, Bing, Facebook, and Yahoo so you can easily be found by all search engines. All changes made in your profile will change automatically across all sites.

GOOGLE MY BUSINESS

Make Google work for all your branch's

Google is the number one used search engine. A successful online presence must begin with Google My Business. Reputation Builder enables the creation and management your companies Google My Business profile for all locations. Use it to update information to keep your patients informed of clinic hours, payment forms, websites, and more. Use Google Q&A to interact with members and update dynamic content like posts, social links, videos, images, and more.

LOCAL SEO

Use local SEO to maximize your branch marketing efforts

Reputation Builder helps grow your institution’s presence by focusing on key local SEO components:

1. Online Reviews
2. Google My Business Optimization
3. Link Building
4. Content
5. NAP Consistency
6. Keyword research
7. Social Signals
8. FAST Mobile Friendly Websites

RESPONSIVE WEBSITES

Professional web design based on UX, CX, and FI architecture principles

Customers entrust their finances to your website. They should feel secure and confident about your website’s integrity, and at the same time, they should feel comfortable using the website’s features. Reputation Builder takes into consideration five major aspects of website design: customized branding strategy, visual impact, innovative and intuitive UX and UI designs, excellent copy, and high usability. The overall feel of the website should be professional and yet personalized.

ONLINE REVIEWS

Branch marketing that turns customer reviews into your business advantage

Reviews can be a game changer for your businesses reputation. Reputation Builder’s review platform excels and automatically sends customers to top review sites to share their feedback. With Reputation Builder you can generate, monitor, manage and market your reviews. We give you the ability to manage your reputation.

5-star reviews for the win

A personal recommendation carries a great deal of meaning. Customer reviews power the new world of local financial services marketing. 92% of consumers are more likely to choose a service after reading a trusted review. Generate fresh reviews, manage them and promote them across the web for all locations. All from the comfort of a single dashboard!

MASTER YOUR CUSTOMER EXPERIENCE

With the Reputation Builder engagement platform you can do everything in one interface, from texting customers to replying to reviews

- 3x higher conversions: Reviews requested via text message vs. review requested via email.
- 95% of messages are read: Texts have a 99% open rate. 95% of those texts are read within 5 minutes.
- 10x faster than calling: Text messaging is the new standard for quick and easy communication.
- From texting members to replying to reviews,Reputation Builder has your back.

Webchat converts website traffic into customers

Reputation Builder’s Webchat allows your website visitors to become patrons. Engage visitors immediately with live chat, or save time by auto-responding with Robin, our chatbot.

MAXIMIZE CUSTOMER
LIFETIME VALUE

Grow your branches social media community and grow your business

With the Reputation Builder’s consumer union marketing, effortlessly plan, organize and post content across your firm’s social networks from one place. It's how you grow and maintain your community.

MASTER CUSTOMER SATISFACTION

Gauge customer satisfaction real time

Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the patient journey via email, websites, SMS, and more.

Transform customer feedback into actionable data.

Uncover trends within reviews, member feedback, ratings, and survey scores to understand what's working, what's not, and where. Use member feedback from all sources to improve your business’ delivery member satisfaction.

BANK AND CREDIT UNION MARKETING