COMPETITIVE BENCHMARKING

Competitor analysis through customer feedback

Understand where your business rank in your industry and community by leveraging competitive insights to get ahead.

Competitor analysis via customer feedback

Reputation Builder’s benchmarking tools gives you access to your competitor’s public data from 150+ review sites, 300M websites, forums, blogs and social channels.

CATEGORIZED COMPARISONS

Win through competitive benchmarking

Compare sentiment for products and services against industry leaders at a brand, national or local level.

SENTIMENT TRENDS

Uncover competitor sentiment trends fast than competitor

Reputation Builder’s Natural Language Processing (NLP) algorithm, Athena, analyzes your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics fast.

CUSTOM CATEGORIES

Compare performance inside and out

Evaluate your businesses relative performance using the same categories and sub-categories you create for your own company insights, and then drill down into specific topics, keywords, and adjectives driving customer sentiment. Hone in on verbatim snippets and full-text reviews to get the full story.

Customized categories for comparing performance inside and out

COMPARE NET PROMOTER SCORE

Competitive NPS insights

Measure your competitors' Net Promoter Score (NPS) based on customer sentiment from their reviews to learn what their customers love about their business.